Frequently Asked Questions
Ordering
How do I get the €15 welcome discount?
You can sign up for the discount by subscribing to the newsletter at the bottom of the website. You will automatically receive an email with your discount code. Be sure to check your spam folder as well.
Can I cancel my order?
You can submit a cancellation request from your account. Go to → Account → Click on the order you want to cancel → Manage → Cancel order
If that doesn't work, please contact us as soon as possible at: info@nlpfurniture.com
We do our best to cancel your order in time.
If your order has already shipped and you still want to cancel, we recommend refusing the package when the carrier arrives at your door. The package will then be returned to us.
Please always include your order number when contacting us.
Can I order VAT-free as a business customer in Belgium?
Yes, you can. Order the product as usual. At checkout you will find a field where you can enter your VAT number. Once validated, VAT will be automatically deducted from the price.
Can I delay delivery?
Yes, you can. In your cart you can add a note to your order. Please indicate when you would like your order delivered and we will accommodate it!
Delivery
How long does delivery take?
All products have a delivery time of 3 to 7 business days within the United States.
It says my package was delivered but I haven't received anything?
It often happens that a package is delivered to a neighbor without the carrier explicitly noting it. The package may also have been left in a safe spot around your home, such as the yard, shed or garage.
Please take a moment to check around your home and ask your neighbors if they accepted the package.
If the package still cannot be found, please let us know. We are happy to help you resolve this.
We always resolve these situations in your favor — you will never be 'out' your money or your package. Contact us at: info@nlpfurniture.com and we will resolve it as quickly as possible!
There is damage from delivery, what now?
Please contact us at:
info@nlpfurniture.com and send us photos of the damage.
We can send you a replacement part or unit!
Contact us
Have questions? Get in touch using the button below