FAQs

 Shipping Information

How long does processing take?
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive an order confirmation and tracking email once shipped.

What is the delivery time?
Standard delivery across the USA takes 3–5 business days.

Do you offer free shipping?
Yes! We provide FREE standard shipping on all U.S. orders.

Which carriers do you use?
We ship with USPS, UPS, FedEx, UniUni, or CJPacket, depending on your location and product availability.

Where are orders shipped from?
Orders are shipped from our nearest warehouse, usually from:
 8291 Milliken Avenue, Rancho Cucamonga, CA 91730-3926, USA

Why did I get only part of my order?
Sometimes we ship items separately to speed up delivery. Don’t worry—the remaining items will arrive soon in separate packages.

 Order Changes & Cancellations

Can I cancel my order?
Yes, within 12 hours of placing it. Once processed or shipped, it can’t be canceled.
If you’ve already received your order, please see our return policy below.

Returns & Refunds

What’s your return policy?
You can return items within 30 days of delivery.
Returned items must be unused, undamaged, and in original packaging with proof of purchase.

Who pays for return shipping?

  • Defective or incorrect items: We cover the return shipping.

  • Change of mind: You’ll pay for the return shipping.
    We never charge restocking fees.

Do you sell final sale items?
No, all eligible products can be returned within our policy window.

 Damaged or Incorrect Orders

What if my order arrives damaged or wrong?
Contact us immediately at info@millercofurniture.com with photos if possible.
We’ll arrange a replacement, refund, or store credit based on your preference.

 Refund Process

How do I get my refund?
Email info@millercofurniture.com to start your return.
After inspection, approved refunds are issued to your original payment method within up to 15 business days.

 Delivery Issues

My tracking shows ‘Delivered,’ but I didn’t receive it — what now?
Check your shipping address, ask neighbors, or contact your local post office.
If still unresolved, reach out to our support team — we’ll help you investigate.

Company Details

  • Legal Name: MM Furniture Group B.V.

  • Trading Name: Miller & Co Furniture

  • Head Office: Het Hoogt 362, 1025HK Amsterdam, Netherlands

  • U.S. Fulfillment Center: 8291 Milliken Avenue, Rancho Cucamonga, CA 91730-3926, United States

  • VAT ID: NL868251409B01

  • Chamber of Commerce (CCI): 97832669

  • Email: info@millercofurniture.com

  • Phone: 📞 +31 6 22926697 (International support)